Gel Polish and Acrylic Nail Service Policy

At our salon, we strive to provide the highest quality gel polish and acrylic nail services. To ensure the best experience and the safety of all our clients, we have implemented the following policies:

1. Health Conditions

• Clients must inform the technician of any known nail or skin conditions prior to the service. These conditions include but are not limited to:

• Fungal infections

• Open cuts, sores, or wounds

• Skin allergies or sensitivities

• Recent surgeries or injuries to the hands or nails

• Any other medical condition that may affect the service

Failure to disclose such conditions may result in a delay or refusal of service for the safety of both the client and technician.

2. Nail Enhancements and Natural Nails

• Clients must inform us if they have brittle, damaged, or weak natural nails before the application of acrylic or gel polish, as this can affect the longevity of the service.

• If clients have previously received nail enhancements (acrylic, gel, dip, etc.) at another salon, they should notify the technician so proper removal techniques can be applied.

• We strongly recommend regular nail care and hydration to maintain the health of your natural nails.

3. Maintenance and Aftercare

• Gel polish and acrylic nails require regular maintenance, including fills every 2-3 weeks for acrylic nails.

• For optimal results, clients should follow aftercare instructions provided by the technician, which include avoiding excessive exposure to water, using cuticle oil, and avoiding picking at or peeling the nails.

• The salon is not responsible for damage caused by improper care or failure to follow aftercare instructions.

4. Allergies and Sensitivities

• Clients should inform us of any known allergies to nail products such as acrylics, gel polishes, or adhesives.

• If irritation, redness, or other signs of an allergic reaction occur during or after the service, the client should seek medical advice and notify the salon.

5. Service Adjustments

• If the client is unsatisfied with their gel polish or acrylic nails, they must notify the salon within 72 hours to allow for adjustments or repairs.

• Any issues resulting from the client’s failure to follow care instructions (such as broken nails or chipped polish) may incur an additional charge.

6. Booking and Cancellation

• A deposit may be required for certain services. Cancellations or rescheduling must be made at least 24 hours in advance to avoid losing the deposit.

• Clients arriving more than 15 minutes late may have their appointment canceled or rescheduled depending on availability.

7. Waiver of Liability

• The salon is not liable for any complications or issues arising from a client’s failure to disclose relevant medical or nail conditions.

• By booking a gel polish or acrylic nail service, the client acknowledges and agrees to this policy.

We appreciate your understanding and cooperation in helping us provide the safest and most effective service. Please feel free to ask your technician if you have any questions about this policy.

Tanning Services Policy

1. Age Restrictions:

• Tanning services are available only to individuals aged 18 and above. Customers under 18 must provide written parental or guardian consent in compliance with local regulations.

2. Consultation and Consent:

• All clients must complete a consultation form prior to their first tanning session. This form includes medical history, skin type assessment, and acknowledgment of potential risks.

• Clients must sign a waiver acknowledging they understand the risks associated with UV exposure.

3. Risk Awareness:

• UV Exposure Risks: Prolonged exposure to UV rays, whether from natural sunlight or tanning beds, may increase the risk of skin cancer, premature aging, and skin damage.

• Photosensitivity: Certain medications and products may increase sensitivity to UV rays. Clients must inform staff if they are on medications or using products that could cause adverse reactions.

• Eye Protection: Eye protection (goggles) must be worn at all times during a tanning session to prevent eye damage.

• Overexposure: Overexposure to UV rays in a single session can cause burns, skin irritation, and discomfort.

4. Session Guidelines:

• Skin Type & Tanning Limits: The length and frequency of tanning sessions will be recommended based on the client’s skin type. We follow industry guidelines to minimize risks and prevent overexposure.

• Tanning Session Limits: Clients should not exceed one tanning session per 24 hours.

• Hydration: Clients should drink water before and after their tanning session to stay hydrated.

• Skin Care: We recommend using moisturizers after tanning to prevent skin dryness.

5. Health Conditions:

• Clients with a history of skin cancer, or any skin condition, must consult their physician before using tanning services.

• Pregnant women should consult with their healthcare provider before using tanning beds.

6. Equipment Usage:

• Tanning beds must be used according to staff instructions. Any misuse or failure to follow guidelines may result in injury or damage.

• Clients must report any malfunctioning equipment to staff immediately.

7. Sanitation:

• Tanning beds and equipment are sanitized after every use. Clients are encouraged to use sanitizing wipes provided in each room for additional precaution.

8. Refund and Cancellation Policy:

• All sales for tanning sessions/packages are final. Refunds are only issued for medical reasons, accompanied by a doctor’s note.

• Clients must cancel or reschedule appointments at least 24 hours in advance to avoid a cancellation fee.

9. Disclaimer:

• The salon is not responsible for any adverse reactions caused by the improper use of tanning services, failure to follow recommended guidelines, or the client’s individual health conditions.

Pedicure Booking Policy

At EJ’s Bronze and Buff Lounge, we prioritise the safety and well-being of our clients. To ensure that we provide the best possible service, we kindly ask that all clients disclose any relevant medical conditions, allergies, or sensitivities when booking a pedicure appointment. This includes, but is not limited to:

• Diabetes

• Circulatory issues

• Skin conditions (such as eczema or psoriasis)

• Fungal infections

• Recent surgeries or injuries affecting the feet or legs

• Any other conditions that may impact the safety or effectiveness of the pedicure service

Why It Matters:

Certain medical conditions can affect the safety and suitability of pedicure treatments. Disclosure allows us to take appropriate precautions, make necessary adjustments, or suggest alternative treatments where necessary.

Right to Cancel:

EJ’s Bronze and Buff Lounge reserves the right to cancel or reschedule any pedicure appointment if, in our professional opinion, proceeding with the treatment may pose a health risk to the client or our staff.

Waiver of Liability:

By booking and attending a pedicure appointment at EJ’s Bronze and Buff Lounge, you acknowledge that you have disclosed any relevant medical conditions to our staff. Failure to disclose such information may increase the risk of injury, infection, or complications. EJ’s Bronze and Buff Lounge and its staff shall not be held liable for any adverse outcomes resulting from undisclosed medical conditions.

By booking a service, you agree to the terms of this policy.

At EJ’s Bronze and Buff Lounge we value your time and strive to provide the best service possible. To ensure fairness and accommodate all clients, we kindly ask you to adhere to our cancellation policy outlined below:

1. Notice Period

• Appointments must be canceled or rescheduled at least 12 hours prior to the scheduled time.

2. Late Cancellations

• Cancellations made within less than the required notice period will incur a 50% charge of the appointment cost.

3. No-Shows

• Failure to attend an appointment without any prior notice will result in a 100% charge of the appointment cost.

• Repeated no-shows may require prepayment for future bookings.

4. Late Arrivals

• If you arrive more than 10 minutes late, we may need to shorten your service time or reschedule your appointment.

5. Exceptions

• We understand that emergencies happen. Please contact us as soon as possible if you are unable to attend due to unforeseen circumstances.

6. How to Cancel

• You can cancel or reschedule your appointment by:

• Calling us at 01778594226

• Messaging us on our social media pages.

• Cancel via the link on your email confirmation or via logging into the booking system.

By booking an appointment with us, you agree to this cancellation policy. Thank you for your understanding and cooperation in helping us provide the best service to all our clients.

For further questions, please don’t hesitate to contact us.

Here’s a professional no refund policy tailored for your nail and tanning salon:

No Refund Policy

At EJ’s Bronze and Buff Lounge, we take great pride in providing high-quality services and ensuring customer satisfaction. To maintain fairness and consistency for all clients, the following no refund policy applies:

Services

• All services provided, including nail treatments, pedicures, and tanning sessions, are non-refundable.

• If you are dissatisfied with the outcome of a service, we encourage you to let us know before leaving the salon. We will do our best to address any concerns promptly and may offer corrections or adjustments at our discretion.

Products

• All retail product sales, including nail care items, tanning lotions, and accessories, are final and non-refundable.

• Exchanges may be permitted only for unopened, unused, and undamaged products, returned within 7 days of purchase with proof of receipt.

Gift Cards and Packages

• Gift cards and prepaid service packages are non-refundable and cannot be redeemed for cash.

• Lost or stolen gift cards will not be replaced.

Exceptions

Refunds may only be considered under exceptional circumstances at the sole discretion of the management, such as an inability to provide the agreed service due to unforeseen salon issues.

By booking or purchasing with us, you agree to this policy. We appreciate your understanding and support as we strive to deliver exceptional service.